Velvet Ottoman Bench with Storage

SHIPPING & DELIVERY INFORMATION

• Orders will ship out within 1 to 2 business days from the IN-STOCK DATE at the time of purchase. Please note our warehouse is closed on weekends. 
• Orders placed during weekends and holidays will be processed the next available business day. Additionally, orders placed after 9:00AM EST will be processed and shipped the following business day.
• Free domestic ground shipping for large packages is only offered for destinations within the contiguous United States via FedEx Ground. It is not available for addresses in Alaska, Hawaii, and other US territories such as Puerto Rico and Guam.
• Free domestic shipping for small packages under 16 ounces in the U.S. via USPS First Class Mail.
• All FedEx shipments require “Indirect Signature” upon delivery.
• We are not responsible for any items/packages lost during transit or if it has been tracked as “delivered”.
• Multiple items orders: “in-stock” products will ship immediately , while “out of stock/pre-order” items will ship once they are back in stock.
• Packages will ship out according to the LATEST pre-order date unless stated otherwise. 
• Timely delivery is subject to the Terms of Service published by the carrier. Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements. 
• International Shipments: The recipient of the order will be responsible for any import duties or taxes charged by the recipient’s country and any carrier-related fees. These fees can vary widely from country to country. Please contact your local customs office for further information.

Special Considerations

• All orders are subject to approval based on the order information provided.
• All orders may be placed on hold for further security verifications if information is found to be fraudulent.
• In the occasion an item is out of stock or unavailable, your order may not be shipped until a Customer Service Representative has contacted you for further instructions.

This warranty is expressly limited to the repair or replacement (at its option) of defective components or materials that fails under normal use as a result of a defect in materials or workmanship. This warranty is limited to merchandise purchased in the Continental United States, excludes AK, HI and PR. No assembly labor is included. The word "defects" as used in this warranty, is defined as imperfections that impair the utility of the product.

This warranty applies under conditions of normal use, but does not apply to defects that result from intentional damage, negligence, unreasonable use or exposure.

Liability for consequential damages is excluded to the extent exclusion is permitted by law. This warranty gives you specific legal rights, and you may have other rights that vary from State to State.

RTA Products does not warrant: a) natural variations in character marks b) changes in surface finishes due to aging or exposure to light c) marks, scars, or wrinkles occurring naturally in leather d) failure resulting from normal wear and tear e) the matching of colors, grains, or textures of natural materials f) the colorfastness or the matching of textiles, including an exact match to cuttings or to swatch cards g) damage, marking, or staining of veneer surfaces due to contact with rubber or similar compounds, damage from sharp objects or imprinting from writing instruments, or prolonged exposure to direct sunlight h) we do not warrant products that are exposed to extreme environmental conditions or that have been subject to improper storage.

RTA Products shall not be liable for loss of time, inconvenience, commercial loss, or incidental or consequential damages.
Any modification to the original product voids the warranty. We do not warrant the performance of the product when used in combination with other than original products.

This product has been designed for and is intended for office and home-office use only. This warranty is Original Purchaser’s sole remedy for product defects, and this warranty does not extend to any product, or damage to any product, caused by or attributed to abuse or misuse, products used for commercial or rental purposes, use modifications of, or attachments to the product, and products or parts not used, maintained, or extended hereunder is in lieu of any and all other warranties, express or implied, including without limitations any implied warranty or merchantability or of fitness for a particular purpose.

To file a Claim within the 48 contiguous United States: Email us to warranty@rtaproducts.com to explain the defect and provide your name, address, phone number, model number of our product, date and place, and proof of purchase. Please provide pictures of the damage or defect.

If we determine that a replacement will remedy the situation, and in order to determine the extent or the cause of the defect, purchaser may be requested to send the part in question at purchaser’s expense. Once we receive the part, we will examine it and determine whether the claim is valid (or not), and then proceed to send the replacement. We will ship the replacement at our expense.

Replacement Parts for International Customers & AK-HI-PR orders:

RTA Products will replace the part free of charge, while the customer is responsible for shipping costs plus any International local taxes or duties