If you accept the package, we can then send you the parts needed to complete the unit. Let us know immediately by filling out the Order Replacement Parts section on the website.

Please submit a request to support@rtaproducts.com, attaching your proof of purchase, the product’s model number, and the part number(s) you require. For the part numbers, please consult your assembly instructions. If you've misplaced them, you can download them fromAssembly Manuals. If you haven't received a response within 1 business day, please follow up by calling 1-954-499-9149, providing your name and email address.

We are located in Pembroke Park, FL and we ship all parts by UPS ground. Depending on where you are, it can take up to 6 business days from the day we confirm the shipment. Part shipments will be confirmed by e-mail, using the e-mail address you provided in the form.

You can download or view them in our website under Assembly Manuals. This is the fastest way to receive the instructions, otherwise you can also call us at (954) 499-9149 and we will either fax them or e-mail them to you. Please consider the environment before printing any material.